FREQUENTLY ASKED QUESTIONS

At Sandyside Senior Living, we know that exploring senior care options can feel overwhelming, especially if this is your first time navigating care for yourself or a loved one.

Below are answers to some of the most common questions families ask:

What is included in the monthly fee, and what services cost extra?

Our rates are all-inclusive. We do NOT have any move-in fees, community fees, or a tiered care fee structure. The only 3 additional items are: prescription co-pays, physician co-pays, and resident transportation fees if the resident needs to leave our community for an appointment.

What is the policy if a resident needs to move out or transfer to higher care?

We normally can take care of a resident until their death, but if we can no longer care for a resident, we will be the first to tell you. If we can no longer care for a resident, we will NOT charge any move-out fees, and no notice is needed.

What levels of care do you provide, and how do you assess a resident’s needs?

Sandyside is equipped to care for people with dementia, Parkinson’s Disease, MS, stroke debility, and general debility. We own multiple sit-to-stands and Hoyer lifts to safely transport someone after they can no longer ambulate on their own. The care plan is discussed with each family, management of Sandyside, our house physician, Shyam Mahesh, MD, and our care partners, home care agencies or hospice.

How is a care plan created, and how often is it updated?

Sandyside will do an assessment upon the move-in of every new resident. The plan is modified as soon as the resident’s needs or condition changes.

What happens if my loved one’s care needs increase over time?

Almost everyone’s care needs will increase over time. Many facilities will charge you more when this happens. At Sandyside, the monthly rate is the monthly rate. The only increases in monthly fees happen at the anniversary of a resident’s move-in date and reflect an inflationary increase in our costs.

Do you have licensed nurses on staff, and are they available 24/7?

Our staff is trained in CPR and first aid, and many are CNAs. The nurses that visit Sandyside are employees of our home care and hospice partners. If a resident is on hospice care, a nurse is available to visit 24/7, 365 days a year.

How do you handle medication management and administration?

We use a local, family-owned and operated pharmacy to fill the prescriptions for our residents. You can use your own pharmacy. They blister-pack each prescription. Each blister pack has the resident’s name, medication name and dose, the time of day it is to be administered, and a barcode. We use a computer system that ensures compliance. If we log into the system and the resident photo is in color, they are to have medication administered at that time. We then scan the barcode to ensure it is the right medication, for the right resident, at the right time.

What is your staff-to-resident ratio during the day and at night?

Our resident-to-staff ratios FAR EXCEED what the state requires. During awake hours, we have at least 3 caregivers for our 20 residents. We also have a dedicated cook. Additionally, the owners, Mike and Tim, are often on site to assist as needed. During sleeping hours, we have 2 awake staff for our 20 residents.

What training do caregivers receive, especially for dementia or mobility issues?

The state mandates that we meet certain training criteria for ALL employees. We have a training manual that every staff member is required to read every year. Additionally, our home care and hospice partners often do in-service training events for our staff.

How do you screen and background-check employees?

The State of Michigan requires that EVERY potential employee have a fingerprint background check. This is at our expense. Many larger facilities do not have this requirement.

How do you handle medical emergencies?

Our motto with our residents that are not on hospice is “when in doubt, send them out.” We are blessed to have wonderful professionals at the White Lake Fire Department and our local ambulance company. They always arrive on scene within minutes and, if needed, will transport a resident to a local hospital.

What are your evacuation procedures in case of fire or natural disaster?

Sandyside works with a local firefighter for our fire evacuation plans and training. We own a small home right next to Sandyside that everyone could be housed in temporarily.

How do you encourage residents to stay socially engaged?

Our facility is small, so it is impossible for the residents not to interact with each other and, of course, our staff. Every resident is in the dining room for every meal. They truly are a family. In summertime, the residents enjoy being outside and soaking up the sun. Often, they will do crafts outside and play games.

Are outings or transportation services available?

Our insurance company will not let us transport any residents, so there are no outings. Most of our residents are memory care, and they become very uneasy if they leave our community. Our families are always free to take their loved ones to a family event or appointment, or there are local transportation companies that we refer to.

How are meals prepared, and can dietary needs or preferences be accommodated?

All of our meals are homemade. Because Sandyside is so small, our kitchen staff knows what every resident likes and what they will eat and what they won’t. Low-sodium and diabetic-friendly meals are easily accommodated.

Can residents eat at flexible times or only during scheduled meal periods?

If a resident is tired and sleeps through a meal, or they happen to have left for an appointment and missed a meal, we always have food available for them.

When do I know when it is time to find a forever home for my loved one?

If your loved one is keeping you up at night, is affecting your ability to work, affecting your home life/marriage, or is affecting your physical health, it is time to wave the white flag and find a forever home.

What are the biggest concerns I should have when looking for a facility?

First, you must feel that there is going to be open dialogue between you and the management of the facility. You need to feel that the facility is being transparent about the type of care they provide, that they have the staff to provide that care, and ultimately how they charge you for their services. No one likes billing surprises, and some facilities will quote you one thing and then quickly start charging you more.

What is the policy if a resident needs to move out or transfer to higher care?

We normally can take care of a resident until their death, but if we can no longer care for a resident, we will be the first to tell you. If we can no longer care for a resident, we will NOT charge any move-out fees, and no notice is needed.

What is the policy if a resident needs to move out or transfer to higher care?

We normally can take care of a resident until their death, but if we can no longer care for a resident, we will be the first to tell you. If we can no longer care for a resident, we will NOT charge any move-out fees, and no notice is needed.

Do your homework! Research the facility/facilities you are considering. Look for facility reviews, but more importantly, visit the Michigan Department of Licensing & Regulatory Affairs to research what licensing violations the facility has had. Also, do not be afraid to ask the facility for proof of insurance. Many small facilities are not licensed by the state, nor are they insured properly. Finally, be sure to consult the people you trust, read reviews, and listen to people who've had experience with memory care and assisted living.

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PHONE: (248) 698-3700

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9259 Sandyside Rd

White Lake, Michigan 48386

(248) 698-3700

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